Contact Us
Contact Us
We’re Here to Help
PPO Plan Participants: Accolade is a confidential service provided for by the Trust to answers all types of medical, healthcare, and benefits questions.
Call Accolade toll-free: (866) 206-0977, Monday through Friday 5:00AM-5:00PM or visit member.accolade.com to register and connect to a Clinical Health Assistant to get help with:
- Understand your medical, dental and vision benefits
- Learn more about your care options
- Resolve claim issues and billing questions
- Schedule doctor appointments
- Find an in-network provider, and more.
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PPO and Kaiser Trust Participants: for detailed benefits information, questions about eligibility, claims, or ID cards you can also call the Trust at (800) 458-3053 or visit www.nwadmin.com. Register or login to view secure and personalized information.
Customer Service
2345 Eastlake Ave E
Seattle WA 98102
Mailing Address
2323 Eastlake Ave E Ste. 400
Seattle WA 98102-3305
Trust Medical Plan
Kaiser Permanente Plan
Numbers to Know
| Accolade Health Assistant | (866) 206-0977 | member.accolade.com |
| Premera Blue Cross provider organization (PPO) network | (800) 810-BLUE (2583) | BlueCard Network |
| Prescription drug benefits | (800) 788-2949 | www.medimpact.com |
| Mail Order prescription drug claims and refills | (855) 873-8739 | www.medimpactdirect.com |
| Prior Authorization and Hospital Inpatient pre-certification | (855) 784-4561 | |
| 24-hour NurseLine | (866) 672-7863 | |
| Teladoc | (855) 332-4059 | teladoc.com/premera |
| Dental claims, benefits, network provider listing | (800) 554-1907 | www.DeltaDentalWA.com |
| Vision claims, benefits, network provider listing | (800) 732-1123 | www.nwadmin.com |
| Lifestyle Coaching | www.wateamsters.vivacity.com | |
| Personal Health Support– Chronic Condition Management | (855) 869-6775 | |
| Quit For Life® Program | (855) 462-5859 | www.quitnow.net/WATeamsters |
| Member Assistance: GuidanceResources ® | (866) 301-0313 | www.guidanceresources.com using Web ID: WATEAMSTERS |
Numbers to Know
| Kaiser Permanente network | (888) 901-4636 | www.kp.org/wa |
| Mail Order prescription drug claims and refills | (800) 245-7979 | |
| 24-hour Nurse Line | (800) 297-6877 | |
| Assistance Program | (888) 287-2680 | |
| Dental claims, benefits, network provider listing | (800) 554-1907 | www.DeltaDentalWA.com |
| Vision claims, benefits, network provider listing | (800) 732-1123 | www.nwadmin.com |
| Health Profile | (888) 901-4636 | www.kp.org/wa |
| Quit For Life® Program | (800) 462-5327 | www.quitnow.net/ghc |